Shipping
JY DOLL offers global shipping with a tracking number provided. Please refer to the following sections for more information.

Shipping Time Frame

We aim to deliver your doll promptly. For made-to-order orders, the delivery time frame varies between 4 to 15 business days. For in-stock products, please refer to the in-stock section below:

• For made-to-order dolls:

Most of our products from the brands Junying, JYDoll, and JYDream have a production time of 1-5 business days. Please note that due to varying raw materials and factory locations, the shipping origin may differ. Some products may be shipped from our Asian factories, while others may be shipped from our US or Canadian facilities. We do not offer a choice of shipping locations, and we appreciate your understanding.

Typically, you will receive two tracking numbers:

1. A tracking number for the shipment from the factory to the logistics company.
2. A tracking number for the shipment from the logistics company to your address.

The shipping time is calculated from the time the package reaches the logistics company and receives a transit tracking number, usually ranging from 3-7 business days.

• For pre-order dolls:

Deposit and Payment: A 50% deposit is required at the time of placing a pre-order. The remaining 50% is due within 7 days. Once the initial 50% payment is confirmed, the order cannot be canceled. If the remaining 50% is not paid within the specified period, the initial deposit will not be refunded.

Cancellation Policy: Pre-orders cannot be canceled after the initial 50% payment has been confirmed. If the remaining balance is not paid within the required timeframe, the order will be considered canceled, and the initial deposit will not be refunded.

Custom Items: Pre-order products are considered custom items and are non-refundable and non-returnable, similar to our made-to-order items.

Production and Shipping: The production time for pre-order items varies based on the product and availability of materials. Specific production and shipping times for pre-order products can be found on the product page in the pre-order window. Please note that these times are estimates and cannot be guaranteed. Once the item is produced, it will be shipped.

• For in-stock items:

Orders are processed and dispatched within 1 business day.

Special Notes for North America Customers:

• Same-Day Delivery in the GTA: Orders must be placed before 2 PM on the same day.
• Next-Day Delivery in Ontario: Orders must be placed before 4 PM on the preceding day.
• Canada-Wide: Delivery takes approximately 2 to 3 days.
• Customers in the USA: Delivery ranges from 2 to 5 days.

Please Note: Delivery time within Canada and the USA depends on the chosen shipping service. Standard shipping times are as indicated, while economy shipping takes longer and we cannot guarantee specific delivery times. Remote areas in the USA, such as outlying islands and Hawaii, may also experience longer shipping times.

Important:

Please be advised that while we strive to maintain our delivery times, delays may occur due to special circumstances that are out of our control:

1. Orders Placed Outside Specified Time Frames: For same-day and next-day delivery, orders must be placed within the mentioned time limits.
2. Holidays: Expect a 1-2 day shipping delay during holiday seasons.
3. Weekends: Most shipping companies do not offer services on Saturdays and Sundays.
4. Natural Disasters: Earthquakes, floods, hurricanes, or other forms of severe weather conditions may affect delivery times.
5. Order Backlogs: High demand periods may lead to order backlogs, resulting in delayed shipping.
6. Disease Outbreaks: In the case of pandemics or widespread health concerns, shipping delays might be experienced due to operational disruptions.
7. Customs and Import Regulations: International shipments may be subject to customs clearance, which could cause delays beyond our control. Customers are responsible for any customs duties or taxes imposed by their country.
8. Weather Conditions: Severe weather conditions can impact delivery times significantly, especially in regions prone to such events.
9. Courier Company Delays: Delays caused by the courier companies themselves, due to operational issues or high volume, may affect delivery times.
10. Remote Locations: Deliveries to remote or rural areas may take longer than standard delivery times.

For accurate, up-to-date information on your order status, please contact us at info@jydoll.com.

A tracking number will be provided once your item is ready for shipment, allowing seamless tracking during the shipping process.

Shipping Cost

We offer free global shipping for eligible orders. No hidden fees guaranteed.

Shipping Destinations

We can deliver your sex doll in most countries/regions, including Asia, Europe, and North America. We can even deliver to remote areas in these regions. We do not ship to countries that have strict laws regarding sex dolls. Please check with us before placing an order to avoid disappointment if you are unsure, please email us at info@jydoll.com.

Special Arrangements for Discreet Shipping

By default, the doll will be shipped to the address provided when you placed the order.

Just so you know, your anonymity is of the utmost importance! We will be discreet as needed. Your package will be placed in a neutral box. There is no information on the packaging that reveals the contents of the box. You are the only person who knows what is inside the box.

Shipping Carrier

Your large items will be shipped via UPS or Fedex, and smaller items will be shipped via DHL, USPS, UPS, Amazon Logistics or Others.

Cancellation Policy:
Since most products are all made after the order is placed, especially custom orders, orders can only be cancelled before we confirm the order (manually apply for order cancellation through the account order center), the general order processing time is 1 - 12 hours. Once we have confirmed the order and started production, no cancellation will be provided.

We understand that sometimes things happen, and you may need to cancel your order. Please take a look at our refund policy below for more information:

• Orders cancelled within 30 mins of order confirmation are eligible for a full refund.
• Orders cancelled within 1 hour of order confirmation are eligible for a 60% refund.
• Orders cancelled within 6 hours of order confirmation are eligible for a 30% refund.
• Orders cancelled within 12 hours of order confirmation are eligible for a 10% refund.
• Orders with custom options added may not be canceled or refunded.

Please note that we reserve the right to charge a fee for cancellations under any circumstances. The cancellation fee generally ranges from 5% to 20%, depending on the specific status of the product.

Return/Refund Policy:
At JY DOLL, we are committed to delivering high-quality products and ensuring your complete satisfaction with your purchase. If you receive a product with original flaws (please see below for the definition of specific defects or damages), you can return your unused product within 7 days of receipt for a refund. Due to the nature of our products, any items that are not in their original condition are not eligible for returns or exchanges, even if they have original defects.

Customers are responsible for the cost of return shipping. You will be responsible for the shipping costs associated with returning the product. However, depending on the condition of the item, we may offer a partial or full refund of the shipping costs.

Please be advised that returns may incur a restocking fee, dependent on the condition of the returned product and the circumstances surrounding the return. This fee ranges from 5% to 100% of the product's original cost.

Custom, personalized orders, or demo items cannot be returned or refunded.

NOTE: Shipping charges are not included in the return amount.

Custom Orders:

Products customized or personalized in any form are exempt from our return and exchange policies. We implore customers to review their orders meticulously before finalizing. The definition of what constitutes a "customized" order is subject to our discretion and final interpretation.

Note:Pre-order products are considered custom items and are non-refundable and non-returnable.

Exchange Policy:
We offer exchanges for products that meet our return policy criteria. We will exchange the product after receiving the returned package and confirming that the doll is intact and unused. Please contact us via email at info@jydoll-ca.com with your order number before returning the item.

Items that are not eligible for exchange:

    1. In the case of an exchange or return of a product (color/size) due to the customer's convenience.

    2. In the case of defective parts such as scratches or damage caused by the customer's responsibility.

    3. When the product tag is removed.

    4. For products ordered from other than this site

    5. If the item is not in its original condition

    6. Custom or personalized orders

Please ensure to contact us within 7 days of receiving your item, as requests beyond this period may not be eligible for replacement.

Duties/Taxes

Local government or logistics companies may charge import duties or taxes, and we will make every effort to minimize or avoid these fees for our customers. However, the final decision on whether to impose such fees lies with the government or logistics company, and we are not responsible for any such fees.

If you encounter any unexpected tariffs or pricing issues, please do not hesitate to contact us immediately. We will work with you to address the situation and find a satisfactory solution. Our goal is to ensure that our customers are completely satisfied with their purchases, and we will do everything we can to assist you in this process.

DISCLAIMER

JY DOLL reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

If you have any questions or concerns, please do not hesitate to contact us.

You can click the button "request a return" to conduct an automated return process